@import url("https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=Inter:wght@300;400;500;600&display=swap");:root{--color-base:#060d19;--color-base-dark:#040a14;--color-surface:rgba(12,26,46,.85);--color-surface-elevated:rgba(18,36,58,.9);--color-surface-solid:#0c1a2e;--color-card:rgba(14,30,52,.7);--color-primary:#3b82f6;--color-primary-light:#60a5fa;--color-primary-dark:#2563eb;--color-primary-bg:rgba(59,130,246,.08);--color-primary-hover:#1d4ed8;--color-accent:#3b82f6;--color-accent-soft:#93c5fd;--color-success:#10b981;--color-success-bg:rgba(16,185,129,.1);--color-warning:#f59e0b;--color-warning-bg:rgba(245,158,11,.1);--color-error:#ef4444;--color-error-bg:rgba(239,68,68,.1);--color-text-primary:rgba(240,245,255,.95);--color-text-secondary:rgba(160,180,210,.8);--color-text-muted:rgba(110,135,170,.6);--color-text-faint:rgba(80,105,140,.4);--color-border:hsla(0,0%,100%,.06);--color-border-light:hsla(0,0%,100%,.1);--color-border-strong:hsla(0,0%,100%,.15);--color-whatsapp:#25d366;--color-instagram:#e1306c;--color-telegram:#08c;--color-facebook:#1877f2;--color-livechat:#3b82f6;--font-heading:"Plus 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var(--transition-normal);position:relative}.sidebar-icon:hover{background:var(--color-primary-bg);color:var(--color-text-secondary);transform:scale(1.05)}.sidebar-icon.active{background:var(--color-primary-bg);color:var(--color-primary);box-shadow:inset 3px 0 0 var(--color-primary)}.bottom-nav{display:flex;align-items:center;justify-content:space-around;height:var(--bottom-nav-height);background:var(--color-surface);-webkit-backdrop-filter:var(--blur-md);backdrop-filter:var(--blur-md);border-top:1px solid var(--color-border);padding:0 var(--space-2)}@media (min-width:769px){.bottom-nav{display:none}}.bottom-nav-item{display:flex;flex-direction:column;align-items:center;gap:2px;padding:var(--space-2);border-radius:var(--radius-md);color:var(--color-text-muted);font-size:10px;font-weight:500;cursor:pointer;transition:all var(--transition-fast);text-decoration:none}.bottom-nav-item.active{color:var(--color-primary)}.bottom-nav-item svg{width:22px;height:22px}.agent-content{flex:1 1;overflow:hidden;display:flex;flex-direction:column}.inbox-layout{flex:1 1;display:flex;overflow:hidden}.conversation-list{width:100%;display:flex;flex-direction:column;border-right:1px solid var(--color-border);overflow:hidden;background:var(--color-surface);-webkit-backdrop-filter:var(--blur-sm);backdrop-filter:var(--blur-sm)}@media (min-width:769px){.conversation-list{width:360px;min-width:360px}}@media (max-width:768px){.conv-list-hidden{display:none}}.conversation-list-header{padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-border);background:var(--color-surface)}.conversation-list-header h2{font-size:18px;margin-bottom:var(--space-2)}.search-box{width:100%;height:40px;padding:0 var(--space-4);background:hsla(0,0%,100%,.04);border:1px solid var(--color-border);border-radius:var(--radius-md);color:var(--color-text-primary);font-size:13px;font-family:var(--font-body);outline:none;transition:all 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svg{color:var(--color-primary)}.conv-avatar-wrap{position:relative;flex-shrink:0;width:42px;height:42px;align-self:flex-start}.channel-icon-overlay{position:absolute;bottom:-2px;right:-2px;width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:9px;border:2px solid var(--color-base);box-shadow:0 1px 3px rgba(0,0,0,.3)}.actions-dropdown{position:absolute;top:100%;right:0;min-width:200px;background:var(--color-surface-elevated);-webkit-backdrop-filter:var(--blur-lg);backdrop-filter:var(--blur-lg);border:1px solid var(--color-border-light);border-radius:var(--radius-lg);box-shadow:var(--shadow-xl);z-index:50;padding:var(--space-1);animation:fadeIn var(--transition-fast)}.dropdown-item{display:flex;align-items:center;gap:var(--space-2);width:100%;padding:var(--space-2) var(--space-3);background:none;border:none;color:var(--color-text-primary);font-size:13px;cursor:pointer;border-radius:var(--radius-sm);transition:all 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